To create a new milestone, click on the New Milestone button:

A form will be presented and youʼll need to fill the milestone name, start and due date. Optionally you can add some notes that describes what that milestone is about, select the milestone's priority, and add some tags. If the milestone is a single day event, set both start and due date to be the same.

Unlike most of the other elements in the project, milestones can't be marked as private. Instead, all milestones are public and visible to everyone involved with a project who has access to Milestones section.

Rescheduling milestones is really important operation. When milestone is rescheduled, it usually requires that you reschedule all successive milestones, related items, and tasks.

To reschedule a milestone, select Reschedule link from Options drop-down while you are on milestone details page:

Reschedule form gives you a possibility to change start and due date of all successive milestones:

By default, system will not change start and due dates of successive milestones and related project items, but you may change this by making appropriate modifications in the form. If you decide, system can automatically reschedule all related tasks, successive milestones and tasks related to these milestones.

To upload new file, click on Upload Files button:

This form will enable you to upload any number of files at the same time, set their description, subscribe people, and more.

At the bottom of the form, you can select people who will receive notifications about new uploaded files. System will also send notifications to people who are subscribed when new comment or new file version are posted.

To upload a new version of a file, click on New Version link and then press Choose File button and select desired file. When new version of a file is uploaded, old versions will not be deleted. Instead, system will keep them for future references. You can see all old versions of the file, with related details, on the file's page.

Files are organized in categories. All available categories are listed on the right side of the files list. Click on the tab with category name to display only files that belongs under that section.

To manage categories, click on Manage Categories tab at the bottom of the list. A tool that gives you a possibility to create a new, or rename and delete existing categories, will pop-up:

To start a new discussion, click on New Discussion button. A new form where you can enter topic summary, full description, attach files, select milestones, category, etc. will be displayed:

At the bottom of the form you may select who will be notified that new discussion has been created. People you select will receive a notification each time someone posts a comment in this discussion. They can unsubscribe from these notification if they donʼt want to receive it any more.

Topics are organized in categories. All available categories are listed on the right side of the topics list. Click on the category tab to display only discussions that belong to that category.

To manage categories, click on Manage Categories tab at the bottom of the list. A tool that enables you to create new, or rename, and delete existing categories will pop-up:

To create a ticket, click on the New Ticket button:

Only required field is ticket summary, but you can additionally provide full description, select milestone and category, attach files, set priority, add tags, pick a due date and define a visibility level. Ticket can have any number of people assigned to it, but one person from the group needs to be marked as responsible. All assignees will automatically be subscribed to the ticket.

Tickets are organized in categories. All available categories are listed in the right side tabs of the tickets list. Click on the category tab for displaying only tickets that belong to that category.

To manage categories, click on Manage Categories tab at the bottom of the list. A tool that enables you to create a new ticket category, or rename and delete existing, will pop-up:

Time can be tracked on three levels:

1. On project level
2. On ticket level
3. On task level. Task can be attached to ticket, page or checklist

To track time on the project directly, visit the Time tab, and use form that is available at the top of the time entry list:

If you wish to track time on a ticket or task level, click on the little clock icon available in the Ticket, or Task detail section, and insert time information in the dialog that will pop up. This dialog also displays how much working hours is already tracked for that particular ticket or task:

The Time feature enables you to create reports that will filter out time records based on the rules you specify. For example, you can create a report that will list all time that selected team member had logged in for the past week:

A person must have proper permissions (use_time_reports and manage_time_reports permissions) to be able to use and create time reports. When he or she has these permissions, system will display Time button in the toolbar and Reports button on Time tab of specific project.

These tools act the same, with one difference - Time button in the toolbar runs reports against all projects, while Reports button in the project runs reports only for that particular project.

Additionally, time report can be exported in CSV format. Such file can easily be imported in any spreadsheet tool, such is Excel or Google Docs, for additional processing. You can also create a New Invoice out of these reports by clicking the link in the bottom of the report page.

When new file, ticket, discussion, or any other object is created, person who creates it can define initial group of subscribers. System automatically subscribes people who are assigned to tasks, tickets and milestones when they are created. For other objects, author picks the group of subscribers:

Project leader and person who creates an object are always automatically subscribed.

After object has been created, other project members can subscribe themselves to receive email notifications if that object is of their interest. Existing subscribers can also unsubscribe themselves if they feel that specific object is not relevant to them.

Project leaders and people who can update specific object have the permissions to change the list of subscribers, at any time.

There is one more automated action - MICollab will automatically subscribe person who makes a new comment if that person wasn't already subscribed to that object.

MICollab sends out email notifications to users in case that:

1. New object is created. Email notification is sent to assignees of tasks, tickets and milestones, or initial group of subscribers if object does not have assignees (discussions, pages, files etc). Project leader is also subscribed and notified.
2. Ticket, task or milestone are completed or reopened. All subscribers except the person who completed or reopened the assignment will be notified.
3. People assigned to ticket, tasks or milestone are changed. Both, old and new group of assignees are notified.
4. New version of file or page is posted. All subscribers except the person who posted the new version are notified.
5. New comment is posted. All subscribers except the person who made the comment are notified. Comment author is automatically subscribed for future notifications if he or she was not subscribed before posting the comment.